🔒 Մտերմիկ Privacy

Commands like /support and /paysupport work in the Մտերմիկ Telegram bot.

What we store: • your Telegram ID, name and @username from Telegram; • your profile: name, age, gender, height, university, faculty, year, goals, interests, bio and photo; • to check that you are a student — a photo of you holding your student ID or another document confirming you are a student, or your university email; • likes, matches and the messages attached to them; • reports: who reported whom and why; • your Sparks balance and purchases; • your "Who sees my profile" setting and "Hide from people I know" pairs (who hid whom, only between registered users).

Who sees what: • your profile — other users in the feed, except those removed by hiding and the visibility setting; • that document and your email — only moderators, during the check; • your contact (@username and profile link) — only people you have a mutual like with; • reports — only moderators: the person reported won't find out who it was.

Why: to pick profiles for you, check that you are a student, protect the community, process purchases and count anonymous statistics (how many sign-ups, matches and purchases) to improve the service. Statistics contain no names or contacts.

Promos. Sometimes the bot sends promo codes for holidays and events. To opt out, tap "Don't send promos" under such a message; to turn them back on — /promos.

Hide from people I know. When you pick people, Telegram passes their IDs and names to the bot. The bot checks the IDs against registered users once and repeats the names in its reply. IDs and names of people who aren't in the bot are dropped right away and aren't stored anywhere, including logs. Only a pair of two registered users is stored: admins and statistics don't see it, the other person isn't told, and it's deleted when you unhide them or with either person's account. We keep the date and size of your last pick to show them to you and remind you to pick again.

Deletion. When you delete your account, your profile, likes and matches are deleted right away. The rest is kept under your Telegram ID for a limited time: • your Sparks balance — until you come back: it's yours and returns when you sign up again; • records of bonuses already given — so they aren't given twice; • the log of credits and purchases — 5 years, for payment and refund records; • records of your consent to the terms and payments (when, which version, in which language) — 3 years after deletion, to confirm consent in case of a dispute; • records of admin actions on your account (what was done and why) — 2 years, so that in case of a dispute it's clear who did it and why; • closed reports — 2 years, profile edits and the change log — 1 year, /support requests — 30 days after they're handled: for the community's safety. If an account is banned, the ban record is kept while the ban is in force: Telegram ID, a fingerprint of the student email (not the email itself) and the reason — so it can't be used to sign up again. The name, @username and photo in it are erased after 90 days, once the appeal period is over, and someone else's photo is erased right away at that person's request.

We don't sell your data or share it with third parties. The one exception: suspicious document photos may be checked for forgery and editing by automated tools, including third-party services. Photos and files are stored on Telegram's servers.

Questions about your data — /support.

Open the bot